General Terms and Conditions

This page sets out the rules that govern use of WinPort. It explains the relationship between our platform and you as a user, and it describes your responsibilities when registering, depositing, playing, claiming promotions, and requesting withdrawals. Please read these terms carefully before creating an account or placing real-money wagers.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Do not share your password or log-in details. If you suspect unauthorised access, contact support immediately so we can secure the account and review recent activity.

We require accurate and complete personal information. You must update your account details if they change. We may suspend or restrict access while we verify information, investigate suspected fraud, chargebacks, or breaches of these terms. Multiple accounts for a single person, household, IP address or device are not permitted and may be closed with funds forfeited.

Eligibility requirements

To open an account you must meet the minimum age required where you live - this is typically 18 or 19 years depending on the Canadian province. You must not be located in a jurisdiction where online gambling is prohibited. By registering you confirm you are eligible to play and that the funds used are your own.

We may refuse service, block registrations, or close accounts where applicable laws or our policies prohibit access. Any attempt to circumvent these rules may result in account closure and forfeiture of winnings.

Acceptable platform use

Use of the platform must be lawful and in good faith. Prohibited activity includes fraud, money laundering, use of bots or unauthorised software, and any manipulation of game outcomes. Abusive or harassing behaviour toward staff or other users is not tolerated and may lead to suspension.

Where behaviour or betting patterns indicate bonus abuse, collusion, or irregular play, we reserve the right to withhold, void, or reclaim bonus funds and related winnings, and to close the account.

General bonus and promotion rules

Promotions, welcome offers, free spins and cashback are subject to specific promotional terms. Each offer will state eligibility, minimum deposit if any, wagering requirements, contribution rates by game type, maximum bet limits during play, and any maximum cashout. Wagering and other promotional conditions must be met before withdrawal of funds credited from promotions.

We may cancel or change promotions at our discretion, and promotions may be limited to one per person, household or IP. Abuse of promotional terms may result in removal of bonus funds and winnings.

Deposits and withdrawals

Deposits

Accepted payment methods and deposit limits are shown in the cashier. Deposits are usually credited instantly but are subject to provider processing times. You must only use payment methods in your name. We may require proof of payment method prior to approving withdrawals.

Withdrawals

Withdrawal requests are subject to verification checks, including identity and source-of-funds checks. Processing times depend on the chosen method and may require additional review. We may apply minimum and maximum withdrawal limits and, for large amounts, split payments across scheduled payouts as set out in the cashier.

Dispute resolution

If you have a complaint, contact our support team so we can try to resolve the matter quickly. Provide full details and any supporting documents. If an issue remains unresolved, it will be escalated to our compliance team for further review. Local consumer protection laws may also apply.

Updates to terms and conditions

We may update these terms from time to time. Updated terms will be posted on the site and will take effect from the date shown. Continued use of your account after changes have been posted constitutes acceptance of the revised terms. Where required by law, we will notify affected users directly.