User Privacy Policy

This Privacy Policy explains how WinPort collects, uses, stores and protects the personal information you provide when you create an account, make transactions, play games or otherwise use our services in Canada. We take your privacy seriously and aim to be clear about what data we hold, why we use it and how you can manage your information.

Types of data we collect

Personal data

When you register an account we collect personal information such as your full name, date of birth, contact details (email and phone number), address and verification documents. We also record account credentials, payment details provided for deposits and withdrawals, and any KYC documents needed to verify your identity.

Technical data

We collect technical information about your device and connection, including IP address, browser type, device identifiers, operating system, and the pages and features you access. This data helps us maintain site performance, detect security issues and provide a smooth mobile and desktop experience.

Transactional and activity data

We keep records of your transactions, deposits, withdrawals, game activity, wager history and balance changes. We also log support interactions and any communications you send us. Transactional data is used for account management, fraud prevention and regulatory compliance.

How we use your information

Your information is used to operate and improve our services, process deposits and withdrawals, verify identity, prevent fraud, respond to support requests and meet legal and regulatory obligations. We may use aggregated or anonymized data for analysis and to monitor game fairness and system performance. We do not sell personal information to third parties for marketing.

Data protection practices

We protect your information using technical and organisational measures such as encryption, secure access controls and routine security reviews. Access to personal data is limited to employees and service providers who need it to perform their duties. We store information only as long as necessary for the purposes described and to meet legal requirements.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you signed in, measure site usage and deliver relevant content. You can manage cookie preferences through your browser settings. Some features may not work properly if cookies are disabled.

Your rights

If you are located in Canada you have rights to access, correct and delete your personal information, subject to applicable legal and regulatory retention requirements. You may also object to certain processing or request restriction of processing where permitted by law.

Access, correction and deletion

To request access, correction or deletion of your data, contact our support team at [email protected]. We will respond to verifiable requests and explain any limitations where we are required to retain information for legal or regulatory reasons.

Information sharing and third parties

We share personal information with service providers and partners who perform services on our behalf, such as payment processors, identity verification providers and hosting companies. We may also disclose information where required by law or to protect our rights. All third parties are required to handle data in accordance with this policy.

Privacy policy updates

We may update this policy from time to time. When we make material changes we will post updated terms on our site and, where appropriate, notify you. Continued use of our services after changes indicates acceptance of the revised policy.